When was the last time you had a great experience as a customer? What made it great? Was it speed? Quality? Convenience? Appreciation? Going above and beyond? What about the last time you had a bad experience? Many companies report their number-one priority for the next 5 years is their customer experience (CX). Last year,…
In case you hadn’t noticed, we’re in a time of rapidly accelerating change. CEOs are noticing too – and many are really concerned. Globally, 95% of CEOs are planning to maintain or accelerate their transformational change this year. And in the past 6 months, the number of CEOs accelerating their plans has tripled. Why? Almost…
Mary Barra, the CEO of General Motors, has played an instrumental role in building winning teams at the company. She took over during a challenging time for GM but has led the company to new heights through her leadership and strategic approach. One of Barra’s essential tools is her emphasis on collaboration. She understands that…
In the world of business, an inspirational and effective leader is a pilot to success. But what makes a great leader? How can you become a better leader? The answer lies in understanding and connecting with your superpower of your “WHY” — identifying what motivates you and drives your actions. It takes more than…
For any ambitious professional or enterprising business, coaching and consulting tend to be valuable tools as they are both solutions to the ever-elusive goal of success. But, these two terms are often used interchangeably, and it is important to note that they are not the same. Coaching and consulting have many differences and similarities that…
Every business wants to grow and be successful, but not every business knows how to go about it. One way to help your company grow is through organizational analysis. This process involves examining the characteristics of your organization, identifying strengths and weaknesses, understanding opportunities and threats, and then selecting the appropriate model to guide your…
Competency modeling is essential for organizations looking to develop and retain a skilled, high-performing workforce. Competency models provide employers with the necessary framework to assess employee skills, identify learning objectives, and create career pathways that help employees reach their full potential. But what exactly is a competency model? In this post, we’ll discuss the benefits…
In business, there are a lot of different moving parts. As the owner or leader of a company, it’s your job to make sure that all of those parts are working harmoniously to achieve the objective: growth. Scaling a business is how you achieve that growth. It’s how you take your company from small and…
Leadership is a key component of any successful organization. Although it can be extremely rewarding, it also comes with a ton of responsibilities and obligations. To ensure that your company progresses and grows, you need to make sure that you and the leadership team are aligned with the purpose, vision, strategy, and culture while constantly…
As leaders, celebrating successes provides the motivation to carry you and others through to the next achievement.
